Careers

WSB is Hiring!

Social Worker/Case Manager

 Email resume and cover letter to jbrainerd@wsblind.org

The Social Work Case Manager position will be responsible for providing oversight to all aspects of the client’s program at WSB from referral to follow-up, to ensure quality services that best meet the client’s needs, to be the client advocate at WSB, and to deal with all aspects of client behavior. This position will provide psycho-educational interventions to clients to deal with the myriad of issues they face in adjusting to living and working with visual impairments. SWCM will provide individual therapy sessions, group therapy, and vocational exploration counseling.  SWCM will not be responsible for long-term therapy treatment plans but will make referrals to other mental health professionals as needed.  Each prevocational client is staffed before entering WSB to ensure their specific mental health needs can be managed while a client is in residence.  The SWCM will conduct group sessions with clients that address issues such as adjusting to visual impairments, dealing with stress and anxiety, managing depression, and increasing social skills, confidence, and esteem.

 

ESSENTIAL FUNCTIONS:

 

  • Utilizes available community, government, and/or client resources needed to address client’s limitations while at WSB and until client is in an appropriate employment placement.

  • Assist in managing behavioral and psychosocial needs that result in improved outcomes and delivery of social work interventions.

  • Evaluates client’s ability to independently manage self and locate alternative resources when limitations are identified utilizing psychosocial evaluation tools.

  • Facilitates and coordinates behavioral health resources as individual member needs are identified.

  • Coordinate with medical personnel on issues related to medications.

 

Once assignment of client is made a SWCM shall:

  • Make contact with client prior to their arrival to make introductions and answer any questions.

  • Make sure all needed documentation for each incoming client is scanned into the client’s CRM file.

  • Assist Admissions and Recruiting team and Director of Education will determine a potential client’s suitability for on-campus training.

  • Complete intake paperwork on the date a client arrives and enter information into CRM immediately.

  • Send introduction e-mail to state counselor in order to form initial relationship.

  • Schedule a staffing for three weeks out from a client’s arrival, and once every month thereafter, whether in pre-vocational or vocational training.

  • Request authorizations for next month’s training.

  • E-mail staffing notes to state counselor and appropriate WSB staff for all staffings held.

  • Continue to build relationship with state counselor through regular e-mails, phone calls, etc.

  • Revier status of all clients on caseload at least once per week, in order to:

    • Provide a complete overview of their status monthly Vocational staff meetings and keep instructors and Director of Education apprised of client needs and situations as needed.

    • Ensure that the client has the best schedule for their training needs and advocate for schedule changes at weekly Scheduling Meetings.

  • Facilitate communication with state counselor for the rest of team.

  • Inform state counselor immediately of any and all changes in client’s situation.

  • Inform WSB staff of client program changes and periods of out of schedule and/or being off campus.

  • Maintain accurate records of each client by updating CRM and paper files as needed including staffing notes, Incident Reports, etc.

  • Document all interactions and/or meetings with clients in CRM and FamCare.

  • Write monthly reports on assigned clients and upload to CRM.

  • Compile and edit comprehensive monthly reports from each area of study for each assigned client making sure reports are accurate and cohesive. 

  • Mediate disputes if clients cannot resolve.

  • Give guidance or correction when needed.

  • Provide program explanations if a client is trying to make a decision.

  • Assist with coordinating graduations and create graduation certificate.

  • Schedule client exit interviews.

  • Complete Discharge Memos prior to client departure.

  • Escalate potential problems or issues in a timely manner to appropriate staff.

  • Serve as backup to give tours of WSB.

  • Serve as Subject Matter Expert in working with grant writing team on new initiatives.

  • Other duties as assigned.

 

ATTENDANCE REQUIREMENTS:

 

  • 40 hours per week

  • Occasional outreach and travel may be required.

 

 

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

·      Bachelor of Social Work required, LMSW preferred.

 

 

SPECIAL SKILLS NECESSARY:

 

  • Must be able to demonstrate teamwork and effective communication to accomplish client, team, and organizations goals.

·      Must have knowledge and demonstrate knowledge of community information and resources for referrals.

·      Must work well with a highly diverse client population with the ability to counsel and provide crisis intervention with clients.  

  • Excellent time management skills with ability to prioritize tasks effectively.

  • Ability to work collaboratively in a team-oriented environment with a strong customer-service orientation.

  • Professional demeanor and appearance, strong work ethic, reliable, resourceful, enthusiastic, team player with positive attitude.

  • Strong written and verbal communication skills including public speaking.

  • High level of critical thinking skills.

  • Excellent problem solving skills.

  • Skilled in the operation of the computer, including proficiency in Microsoft Office Suite and CRM Database.